Describe a situation where you had to navigate a difficult workplace conflict between employees or departments. What steps did you take to resolve the issue and what was the outcome?

How to answer this question

Begin by briefly outlining the challenging conflict, highlighting the parties involved and the core issue. Next, describe the step-by-step approach you took to address the situation. Show your ability to analyze the issue from different perspectives, listen to all parties involved, and find common ground, while also considering the company's best interest. Mention specific conflict resolution techniques you used, such as open communication, negotiation, or mediating between parties. Share the outcome of your efforts, emphasizing the positive results for both the individuals and the company. Conclude by expressing the lessons learned from this experience and how it made you a better leader in handling workplace conflicts effectively.
Question category
Ideal response duration
60 seconds
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