How would you respond to a customer who complained loudly that they couldn't find a specific product on our shelves?

How to answer this question

The best way to answer this question is to apologize for the customer's inconvenience and ask them what product they are looking for. Offer to help them locate the product in store or offer to order the item for them. Let the customer know that their feedback is important and thank them for bringing the issue to your attention.
Question category
Ideal response duration
40 seconds
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