How would you respond to a customer who complained loudly that they couldn't find a specific product on our shelves?
SeasonalAnswer in about 40 secondsCoach answer below
How to answer
How to answer this question.
The best way to answer this question is to apologize for the customer's inconvenience and ask them what product they are looking for. Offer to help them locate the product in store or offer to order the item for them.
Let the customer know that their feedback is important and thank them for bringing the issue to your attention.
Practise it
Reading it is not saying it.
Run this question with the coach out loud. You get a score on structure, evidence and delivery, and the one habit to change before the next rep.
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- Seasonal
- Ideal answer length
- 40seconds
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Ten minutes, no card, one honest score, on this question and the rest of your set.
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