Imagine that two customers are having a fight over the last item and are causing a scene in the store. What would you do?
SeasonalAnswer in about 60 secondsCoach answer below
How to answer
How to answer this question.
In order to diffuse the situation, it would be best to remain calm, approach the customers, and explain that you understand that they both want the item.
Ask them if they would be open to discussing a potential solution to the issue. If they agree, explain that you can offer them a discount on another item or if the store has more of the item, offer them to purchase two of the item and that they can both have one.
If they do not agree, it might be best to ask them to leave the store.v
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