Tell me about a time you had to deliver bad news to a manager or team member. How did you do it? What was the other person's reaction?

How to answer this question

When I had to deliver bad news to a manager or team member, I made sure to be prepared and approach the situation with empathy. I started by expressing my understanding of the situation and the impact it would have on the individual or team. I then provided the facts of the situation, and allowed the other person to process the information and ask questions. It is important to remember that when delivering bad news, it is important to be honest and transparent. I made sure to be clear about what the situation was, what the consequences were, and what the next steps were. I also made sure to take responsibility for any mistakes that were made, and to apologize for any impact it might have had on the individual or team. When delivering bad news, it is important to remain calm and collected. I made sure that I was respectful and understanding of the individual and their feelings. I was conscious of my tone and body language and made sure to be patient and supportive. The reactions I got from delivering bad news to managers and team members varied. Some were understanding, while others were angry or defensive. I made sure to remain level-headed regardless of their reaction, and to provide them with the support they needed to move forward. In some cases,
Question category
Team management
Ideal response duration
90 seconds
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