If a customer called to complain that the price of our product/service is too high, how would you handle it?

The best way to answer this question is to first empathize with the customer's concern and acknowledge the issue. Then, offer to review the customer's current services/products and try to find an alternative solution that would be more cost effective. It is important to remain professional, courteous, and understanding throughout the conversation. Additionally, offer the customer a discount or other form of compensation to show appreciation for their loyalty.