If a customer called to complain that the price of our product/service is too high, how would you handle it?
Emotional intelligenceAnswer in about 30 secondsCoach answer below
How to answer
How to answer this question.
The best way to answer this question is to first empathize with the customer's concern and acknowledge the issue. Then, offer to review the customer's current services/products and try to find an alternative solution that would be more cost effective. It is important to remain professional, courteous, and understanding throughout the conversation. Additionally, offer the customer a discount or other form of compensation to show appreciation for their loyalty.
Practise it
Reading it is not saying it.
Run this question with the coach out loud. You get a score on structure, evidence and delivery, and the one habit to change before the next rep.
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- Emotional intelligence
- Ideal answer length
- 30seconds
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