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PRIVACY POLICY

1. Introduction

Job Mojito is an AI-based SAAS platform where you can advance your career and prepare your job interview process with AI job tools on the https://jobinterview.coach/, and https://jobmojito.com/ domain names (all is referred to as ‘’Services’’). We believe that everyone has a right of privacy. We view privacy as a key part of the value that we deliver to our users.

This privacy policy explains how Job Mojito uses and processes your personal data and applies to all the Services on websites above, offered by FreshMint ai OÜ which is based in Estonia.

2. Personal Data We Collect

2.1. From Job Seekers

a. Registration Information: We collect information about you when you register for an account through the Services. You provide your email address when you register for the Services. You also have the option to register by using some third-party accounts(such as Google, Linkedin or Apple) If you choose to register by using a third party account please see “Information from third parties’’ below.

b. Profile Information: After your registration, we collect your full name, phone number, physical address, and Linkedin URL information in the Profile section. Also, to understand better your job searching goals we collect your job position you are seeking, your seniority level, industry you are working, and from when you are unemployed information.

c. Resume Information: We collect data in your resume and all files uploaded into the Services

d. Cover Letter Information: We collect company name, recruiter name, company address, and position you will apply to create a cover letter for with our AI tools.

e. Interview Information: We collect your audio, video, all spoken word transcripts collected during usage of interview coach and all content generated in interviews when you use interview tools in Job Mojito. Also, we collect job roles or descriptions, performance reviews, date, time and length of service, feedback, job title, division, development goals or plans, performance plans, salary data information related to interviews.

f. Billing information: If you make a payment to Job Mojito and provide your billing details, we store your name, address, email address and tax number information. Our integrations with third party payment gateways are processing your financial information only. We don’t store or log any sensitive cardholder or credit card number data provided by you or your responders.

g. Device Identifiers: We collect your data logs, when you are accessing the Services. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit.

h. Analytics: We provide and store analytics with data related to your resume, interviews, and cover letters. Prediction results from algorithms that are executed in your browser including: Voice transcript, word cadence analysis, text sentiment analysis, etc. are stored. Your performance, improvements, and changes in your goals related to your data is also stored.

2.2. From Businesses

a. Contract Information: We collect personal data that in the contract related to the Service we provide, we make with businesses.

b. Main Contact Person Information: After registration, we collect the main contact person’s name, email, phone number, and Linkedin URL information.

2.3. From third parties

We collect your personal data from third parties, where you give permission to those third parties to share your information with us, where such information is publicly available online or through your device/browser data. You can find more information about which third parties we collect your personal data and how their privacy policy below.

a. Chatbot: Every time you access the Services, we are automatically updating your profile on the Intercom chatbot platform. Data synchronized with the Intercom platform includes: Your name, your email, and your status. Purpose of the collection: Is to provide our agents all the information needed, in order to provide you the best possible customer experience. You can find more information about the Intercom’s privacy policy is here https://www.intercom.com/legal/privacy

b. Hotjar: Some page visits are monitored by Hotjar service. Data synchronized collected by Hotjar platform includes: User visits of the page, scroll events on the page, other activity on the page. Purpose of the collection: Is to provide our agents analytics and heatmaps how the platform is used, so we can deliver the best user experience to you, our customers. You can find more information about the Hotjar’s privacy policy is here https://www.hotjar.com/legal/policies/privacy/

c. Supabase: All backend services are stored and secured on cloud hosted platform supabase.com Purpose of the collection: Is to provide core service of jobmojito.com platforms. You can find more information about the Hotjar’s privacy policy is here https://supabase.com/privacy

d. Vercel:All web frontend web services are hosted on cloud web platform vercel.com Purpose of the collection: Is to provide core service of jobmojito.com platforms. You can find more information about the Hotjar’s privacy policy is here https://vercel.com/legal/privacy-policy

e. Google analytics, Google Tag: Page visit events, visited pages, browser data. Data synchronized collected by Google platforms include: User visits of the page, scroll events on the page, other activity on the page. Purpose of the collection: Is to provide our agents analytics of platform usage, so we can deliver the best user experience to you, our customers. You can find more information about the Hotjar’s privacy policy is here https://policies.google.com/privacy?hl=en-US

f. Posthog: Collects and analyzes the usage of our public and internal platforms. Purpose of the collection: Is to provide our agents with analytics on platform usage, enabling us to deliver the best user experience to you. You can find more information about the Posthog’s privacy policy is here: https://posthog.com/privacy

3. How We Collect the Personal Data

We collect and process the personal data of you where:

a. We have your consent to do so;

b. We have a contract with you and it is necessary to process your personal data to perform our contract with you, including to provide you with the benefits of Service and operate our business;

c. The processing is in our legitimate business interests (in those jurisdictions where legitimate business interest is a legitimate basis for processing) such as operating our businesses, improving and developing the Services, communicating with you, marketing our offerings and services and personalizing your experience, and to detect illegal activities;

d. We need to comply with legal requirements, including applicable laws and regulations.

4. Why We Collect the Personal Data

a. Service Provision and Account Management: We use your personal data to provide the Services, create and manage your account, and maintain our relationship with you.

b. Product and Service Improvement: By analyzing usage patterns and interactions with the Services, we continuously enhance and develop our offerings. This includes conducting data analytics to gain insights into your needs and preferences, which helps us make more informed predictions, recommendations, and product enhancements.

c. Business Operations: Your personal data helps us run and manage our business efficiently, including resolving billing and financial disputes, and evaluating eligibility for financial or marketing offers, products, and services.

d. Machine Learning Algorithms: Your personal data is used to develop, train and create machine learning algorithms and enhance the accuracy and efficiency of our services.

e. Feature Provision: We utilize your personal data to provide specific features, such as generating reports and analyses, for training of machine learning AI models and to facilitate improvements on your goals to seek a job or find the right employees.

f. Communication: We communicate with you through electronic notifications, including updates about your financial privacy and other important information.

g. Protection and Compliance: To ensure the security and proper use of the Services, we protect against misuse or abuse, ensure compliance with our terms, and safeguard the rights, property, safety, and security of the Services, users, employees, and others.

h. Marketing and Personalization: We market the Services and products, deliver promotional materials, product recommendations, and non-transactional communications via email or push notifications according to your preferences. We also personalize your experience by tailoring recommendations, advertising, and offers based on your interactions with the Services.

i. Data Aggregation and Anonymization: We combine and anonymize interaction data to create aggregate, anonymized statistics for research, marketing, promotion, improvement, and development of the Services.

j. Customer Support and Dispute Resolution: Your personal data helps us provide customer and technical support, as well as resolve any disputes that may arise.

k. Legal and Regulatory Compliance: We use your personal data to comply with legal and regulatory requirements, manage obligations we have.

l. Fraud Prevention and Security: To prevent fraud and other illegal activities, we protect the security of our IT systems, architecture, and networks.

m. Business Transfers: Your personal data may be used to facilitate business transfers, such as mergers or acquisitions.

n. Rights Protection: We use your personal data to protect our rights and to exercise them during judicial, administrative, or arbitration proceedings, and to enforce our terms of use or other agreements.

o. De-identified Information: Aggregated or de-identified data is used to analyze service effectiveness, improve features, conduct research, and share general user statistics with third parties. We ensure that this information remains anonymous or de-identified and do not attempt to re-identify it unless required by law. By using the Services, you consent to the ways we utilize your information as outlined above, helping us to deliver, improve, and secure our services for you and all our users.

5. The Personal Data We Share

In certain circumstances, we may share your personal data with third parties without further notice to you, unless required by law:

a. Service Providers: We provide your personal datan to third-party service providers to support our business operations and perform the Services. These third parties include data storage services, maintenance services, payment processors, database managers, email providers, analytics tools, CRM providers, marketing and sales solutions, company data providers, and security services. These parties will access, process, or store personal information only while performing tasks on our behalf and under our instructions.

b. Affiliates: We disclose your personal data that you submitted to our affiliates, which are entities that control, are controlled by, or are under common control with us. These affiliates may use the personal data in a manner consistent with this Privacy Policy.

c. Legal Requirements: We may share your personal data with government authorities, industry peers, or other third parties if required by law or if we believe such action is necessary to comply with a legal obligation, protect and defend our rights or property, address violations of our terms or policies, prevent fraud or other illegal activities, ensure the safety and security of our products, employees, users, or the public, or protect against legal liability.

d. Business Transfers: In the event of strategic transactions, such as mergers, acquisitions, reorganizations, bankruptcies, or transitions of service to another provider, your personal data may be disclosed during the diligence process to counterparties and others involved in the transaction. This information may also be transferred to a successor or affiliate as part of the transaction.

6. How Long We Store Your Personal Data

We retain your personal data including the data provided during account creation for as long as is necessary to fulfill the purposes outlined in this Privacy Policy and as long as your account remains active or as needed to provide the Services and comply with legal obligations. If your personal data is no longer needed for this purpose, we will delete it or anonymize it by removing all identifiable details.

If you request to delete your account, please be aware that we may retain certain information or personal data as necessary to comply with legal obligations, agreements, interests, or to resolve disputes. Additionally, we may retain data for archiving purposes in the public interest, scientific or historical research, or statistical purposes.

7. International Data Transfer

Primarily, we process your personal data within the European Union. We neither transfer nor intend to transfer your personal data to third countries, with the exceptions noted below. By using our service, you acknowledge and agree that your personal data will be processed and stored in our facilities and servers in the European Union, and may be disclosed to our service providers and affiliates in other jurisdictions.

Certain data about your visit to our website (such as IP address, location, cookies, browser or device settings and information, browsing date, time, duration, and other activity data) and your results when you use the interview tools and submit it to share the companies may be processed, transmitted, or made available to companies and our affiliates within the European Economic Area (EEA) and outside of it (e.g., Google Analytics, Intercom, Facebook ads, and other similar services). These processors or recipients may operate in the United States or other non-EEA countries.

Please be aware that the level of personal data protection may be lower in other countries compared to EEA countries. We closely monitor the guidelines and rulings of the Court of Justice of the European Union and data protection authorities concerning data transfers outside the EEA. We carefully evaluate the conditions under which such data is transferred, processed, and stored. To ensure an appropriate level of data security and the legality of data transfers, we adhere to standard contractual clauses approved by the European Commission or other data protection conditions.

When necessary, we implement appropriate safeguards for transferring personal data outside of specific countries. We ensure that data transfers are conducted under legally valid mechanisms.

8. Security

We take the security of your personal data seriously and use a range of technical, administrative, and organizational safeguards to protect it from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no method of internet or email transmission is completely secure, so please be cautious with the information you share.

We use SSL technology to encrypt sensitive information during transmission and do not store such data on our servers. Secure payment gateways handle transactions.

We regularly back up data, protect against web attacks, and use firewalls and access restrictions to secure our network.

If a security breach compromises your personal information, we will promptly notify affected individuals as required by this Privacy Policy or applicable law.

9. Children’s Privacy

Our services are not intended for use by children, defined as individuals under the age of 13 (or a higher age if required by local laws). We do not knowingly collect personal data from children or allow them to register for our services. If we become aware that we have inadvertently collected personal data from a child without parental consent, we will take immediate steps to delete that information without notice.

If you believe that we might have any information from or about a child under 13, please contact our customer support for assistance.

10. Your Rights

Under applicable EU law, you have the following rights regarding your personal information:

  • Obtain information about our processing and access your personal information.

  • Request updates or corrections to your personal information.

  • Request the deletion of your personal information.

  • Request the restriction of processing your personal information.

  • Request a machine-readable copy of your personal information for you or a third party(applicable only when we use your personal information on the basis of your consent or performance of a contract, and where our use of your information is carried out by automated means).

  • Object to our processing based on legitimate interests.

  • Withdraw consent for direct marketing communications.

To exercise these rights, submit a request via email to support@jobmojito.com. We will respond within a reasonable period, usually within one month. We may need to verify your identity before responding. Some personal information may be exempt from such requests under certain circumstances. Also, you have the right to lodge a complaint with supervisory authority.

To delete your Job Mojito account by using the “delete profile” button on your profile page or sending a request via email to support@jobmojito.com. Your account and data will be permanently deleted from our systems after a specified period.

11. Changes to the Privacy Policy

We may update this Privacy Policy periodically. When we make changes, we will post the revised version on this page. If the changes in this policy might have changed your mind to use Services, we will inform active users who are any user that either used a free version of Services less than 12 months ago from the change, or users with active subscription or credits purchased less than 24 months ago by email. By continuing to access or use the Services after any revisions become effective, you agree to be bound by the revised policy. If you do not agree to the updated terms, you must stop using the Services immediately.

Please contact us by email to support@jobmojito.com with any questions regarding these Privacy Policy.

Last Updated on July 2024