What do you think is more important: providing excellent customer service to one client to increase their satisfaction or serving as many clients as possible in minimum time, even if you sacrifice quality of service?

SeasonalAnswer in about 40 secondsCoach answer below
How to answer

How to answer this question.

This is a difficult question to answer, as it depends on the context of the situation. If the goal is to increase customer satisfaction, then providing excellent customer service to one client is the optimal approach.

However, if the goal is to serve as many clients as possible in the shortest amount of time, sacrificing quality of service may be necessary. Ultimately, it all depends on what the goal of the organization is.

Practise it

Reading it is not saying it.

Run this question with the coach out loud. You get a score on structure, evidence and delivery, and the one habit to change before the next rep.

Start a free rep
Category
Seasonal
Ideal answer length
40seconds
One question down

Do the first rep tonight.

Ten minutes, no card, one honest score, on this question and the rest of your set.

Start free repBrowse all interview questions →