What would you do if a customer approached you with questions right before the end of your shift?
SeasonalAnswer in about 60 secondsCoach answer below
How to answer
How to answer this question.
The best way to answer this question is to politely explain that you are near the end of your shift and offer to connect them with someone who can help them further.
Let them know that you would be happy to assist them after your shift ends or the next day, or you could provide them with the contact information of someone who can help them in the meantime.
Practise it
Reading it is not saying it.
Run this question with the coach out loud. You get a score on structure, evidence and delivery, and the one habit to change before the next rep.
Start a free rep- Category
- Seasonal
- Ideal answer length
- 60seconds
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Ten minutes, no card, one honest score, on this question and the rest of your set.
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